Return & Exchanges

Returns & Exchanges

Made-to-Order Products

At Genteel Handmade, each strap is individually crafted to order according to the specifications selected by the customer. For this reason, made-to-order and personalized products cannot be returned or exchanged simply due to a change of mind.

If your item has a manufacturing defect or does not match the confirmed specifications, please contact us at george@genteelhandmade.com within 30 days of delivery.

To be eligible for a return or exchange, the item must be returned in its original condition and packaging, without signs of wear or use.

Return Shipping

A €20 return shipping fee applies to returned items and will be deducted from the final refund amount.

Please contact us before returning your order. We will provide you with the necessary return instructions and assist you throughout the process.

Exchanges

Once we receive and inspect the returned item, we will notify you of the outcome.

If an exchange is approved, we will begin crafting a replacement strap according to the agreed specifications.

Refunds

If you prefer a refund and your return is approved, the refund will be issued to your original payment method.

We aim to process all refunds as quickly as possible. Please allow up to 10 business days from the date we receive and inspect the returned item for the refund to be processed.

Please note that your bank or card provider may require additional time for the funds to appear in your account.

Our Commitment

Every Genteel Handmade strap is individually crafted by hand with careful attention to detail. Our goal is to create distinctive, made-to-last pieces and to provide an experience that reflects the same level of craftsmanship.

If there is ever an issue with your order, please contact us at george@genteelhandmade.com and we will be happy to assist you.